Building Patient Loyalty - How to Over-Deliver
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In today's competitive market, it's simply isn't enough to exceed expectations of patients. You have to OVER-EXCEED. In this workshop you will learn how to create a patient for life!
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Learning Objective: Those taking this course will better understand their role in patient retention and practice growth. Pro-active problem solving and the cultivation of customer relationships will be addressed in detail.
Needs Assessment: New staff members who need to set a baseline performance expectation. Experienced staff members who need to refresh their skills.
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Audience: Paraoptometric; Optician
Level: Basic
Length of Workshop: 2 Hours; Flexible
Approved CE: AOA; ABO
Maximum Number of Participants: None
Additional Equipment: None
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Anatomy of the Eye |Building Patient Loyalty | Communication | Customer Service | Dealing with Difficult People | Professionalism & Certification | Time Management | Team Building | TelephoneBasics Telephone Shoppers