Communication - Deeper than Words
How to Improve Your Skills
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Sometimes what you do can mean even more than what you say. We will focus on non-verbal communication and illustrate how your actions can impact the patient, co-workers and doctors within the practice. |
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Learning Objective: Through role-playing and a step-by-step guide attendees will better understand how their behavior will make a positive difference with patients, co-workers and doctors.
Needs Assessment: All staff members who need to improve their communication skills.
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Audience: Paraoptometric; Optician
Level: Basic to Intermediate
Length of Workshop: 2 Hours; Flexible
Approved CE: AOA; ABO
Maximum Number of Participants: None
Additional Equipment: None
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Building Patient Loyalty | Communication Skills | Customer Service | Telephone Shoppers | Telephone Techniques | Time Management