Conflict Resolution - So you think your co-worker is the problem?

Conflict Resolution: 

So you think your co-worker is the problem?

It may not be “them”, it may be you.  Whether you say something harsh or make your negative feelings obvious without words, your actions impact how others respond to you. 

Learn the techniques to manage your own behavior and you will be shocked at how much easier it is to work with “those” people.    We will focus on action that anyone can take to de-escalate a situation and turn a negative into a positive.  You really can change your actions and help create a positive environment with co-workers and doctors within the practice

Learning Objective: Through a step-by-step guide attendees will better understand how their behavior will make a positive difference with patients, co-workers and doctors.  They will focus on themselves and learn techniques to improve the overall experience for patients and co-workers.

Needs Assessment: All staff members who need to improve their interaction skills.

Audience:  Paraoptometrics, Opticians, Managers, Basic to Intermediate

Length of Workshop: 2 Hours

Maximum Number of Participants: None

Additional Equipment: None

 

Benchmarking - Practice Makes Perfect | Cherishing Change - Allowing everyone to Soar |Conflict Resolution - So you think your co-worker is the problem? |Dealing with Difficult People…How to Prevent Problems | Frame Inventory Management | How to Coach, Counsel or Terminate |How to Fix Staff Problems and Ultimately Inspire | HR - Stop Putting Out Fires - Plan for the Future |"I Object!" | Know When to Hold 'Em, Know when to Fold 'Em |Making Work Fun - Makes Your Practice Grow | Management Excellence - Build a Team to a Greater Bottom Line |Professionalism & Certification - More Than Just a Job | Skills for the First-Time Manager |Survival of the Fittest - Must Have Management Skills |Team Building - More Than Just Getting Along |Time Management - As Time Goes By... | Utilizing Staff - How To Maximize Their Potential | Wisdom in the Workplace