Dealing with Difficult People…How to Prevent Problems

Dealing with Difficult People…How to Prevent Problems

How can you deal with the impossible-to-please patient, what about the staff member who gives the lion's share of the work load?  Or can we add the doctor, who may have a last-minute task that takes a half-day to complete? This course will prepare staff members to deal effectively with difficult people within the practice. We will offer you a step-by-step guide to increasing your effectiveness with real-world situations within your office.

Learning Objective: Problem-solving skills with an emphasis on non-verbal communications will help participants better understand and communicate with patients, co-workers and doctors.

Needs Assessment: All staff members who need to improve their communication skills.

Audience: Paraoptometric; Optician

Level: Basic to intermediate

Length of Workshop: 3 Hours

Approved CE: AOA (2 hours); ABO

Maximum Number of Participants: None

Additional Equipment: None

 

Benchmarking - Practice Makes Perfect | Cherishing Change - Allowing everyone to Soar |Conflict Resolution - So you think your co-worker is the problem? |Dealing with Difficult People…How to Prevent Problems | Frame Inventory Management | How to Coach, Counsel or Terminate |How to Fix Staff Problems and Ultimately Inspire | HR - Stop Putting Out Fires - Plan for the Future |"I Object!" | Know When to Hold 'Em, Know when to Fold 'Em |Making Work Fun - Makes Your Practice Grow | Management Excellence - Build a Team to a Greater Bottom Line |Professionalism & Certification - More Than Just a Job | Skills for the First-Time Manager |Survival of the Fittest - Must Have Management Skills |Team Building - More Than Just Getting Along |Time Management - As Time Goes By... | Utilizing Staff - How To Maximize Their Potential | Wisdom in the Workplace