Dealing with Difficult People - How to Prevent Problems

Dealing with Difficult People…How to Prevent Problems
How can you deal with the impossible-to-please patient, what about the staff member who gives the lion's share of the work load?  Or can we add the doctor, who may have a last-minute task that takes a half-day to complete? This course will prepare staff members to deal effectively with difficult people within the practice. 

Learning Objective: Problem-solving skills with an emphasis on non-verbal communications will help participants better understand and communicate with patients, co-workers and doctors.

Needs Assessment: All staff members who need to improve their communication skills.

Audience: Paraoptometric; Optician

Level: Basic to intermediate

Length of Workshop: 3 Hours

Approved CE: AOA (2 hours); ABO

Maximum Number of Participants: None

Additional Equipment: None

 

Anatomy of the Eye |Building Patient Loyalty | Communication | Customer Service | Dealing with Difficult People | Professionalism & Certification | Time Management | Team Building | TelephoneBasics  Telephone Shoppers