“I Object!”
“I only want what my insurance will cover.”
“Can’t I reuse my frame again?”
“You charge me for that????”
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These days, it’s hard to argue with frugality. Sometimes, however, quality should win out over price. And proper eye care should fall in the “quality” category. This course will prepare your staff to help patients recognize how to make educated decisions based on a greater understanding of what they are getting for what they are paying. It will also allow you to respond effectively when a patient objects about the price of products or services. After you learn these skills, they will walk away from your practice feeling as though they know more about the importance of quality and eye care. And they will.
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Learning Objective:After completing this course, attendees will have a greater ability to understand patients and direct the information to what will stimulate the right decision. They will have an increased knowledge about products and services and have the ability to explain them. Patients will better understand their options and have the ability to make an informed decision. The focus will be on offering each patient customized options that meet their needs.
Needs Assessment: All staff members willing to improve their patient communication techniques and increase practice profits.
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Audience: Paraoptometric
Level: Basic to intermediate
Length of Workshop: 2 - 3 Hours
Approved CE: AOA; ABO
Maximum Number of Participants: None
Additional Equipment: None
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Benchmarking - Practice Makes Perfect | Cherishing Change - Allowing everyone to Soar |Conflict Resolution - So you think your co-worker is the problem? |Dealing with Difficult People…How to Prevent Problems | Frame Inventory Management | How to Coach, Counsel or Terminate |How to Fix Staff Problems and Ultimately Inspire | HR - Stop Putting Out Fires - Plan for the Future |"I Object!" | Know When to Hold 'Em, Know when to Fold 'Em |Making Work Fun - Makes Your Practice Grow | Management Excellence - Build a Team to a Greater Bottom Line |Professionalism & Certification - More Than Just a Job | Skills for the First-Time Manager |Survival of the Fittest - Must Have Management Skills |Team Building - More Than Just Getting Along |Time Management - As Time Goes By... | Utilizing Staff - How To Maximize Their Potential | Wisdom in the Workplace