Telephone Shoppers - The Telephone "Looky Lou"

Telephone Shoppers - The Telephone "Looky Lou"
You know this phone call. Somebody is shopping around for products and services at the lowest price. But that’s not really what they need to know. How do you communicate that you offer the very best? How can you set your practice apart from others? We will walk you through the basics for effective explanations of exam procedures, contact lens fees and optical products.

Learning Objective: This course will enable staff to effectively communicate to patients the services and products provided by the practice.

Needs Assessment: Staff members who need to clarify their knowledge and fully understand their role in practice growth.

Audience: Paraoptometric; Optician

Level: Basic to intermediate

Length of Workshop: 2 Hours; Flexible

Approved CE: AOA, ABO

Maximum Number of Participants:None

Additional Equipment: None

 

Building Patient Loyalty | Communication Skills | Customer Service | Telephone Shoppers | Telephone Techniques | Time Management