Telephone Techniques - The Lifeline of the Practice

Telephone Techniques…The Lifeline of the Practice
One of the most powerful tools for practice growth is at arm’s length: It’s the telephone. Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products and demonstrate what makes your practice unique. We provide scripts for effective communication of services, optical products and fees.

Learning Objective: After completion of this course, attendees will better understand the importance of the phone and their role in maximizing that. They will have more confidence communicating your services and products with callers.

Needs Assessment: New staff members as well as experienced staff wishing to improve their skills.

Audience: Paraoptometric

Level: Basic to intermediate

Length of Workshop: 3 Hours

Approved CE: AOA, ABO

Maximum Number of Participants:None

Additional Equipment: None

 

Building Patient Loyalty | Communication Skills | Customer Service | Telephone Shoppers | Telephone Techniques | Time Management