Topics
Customer Service – Must Have Skills

Course Description:

This course is designed to as a self-evaluation and development program.  Each     attendee will receive a breakout of skills they must possess or improve, to fully deliver    the customer service needed in our current marketplace. 

Learning Objective:

The goal of this workshop is  for each attendee to better understand their strengths and   challenges when providing patient care and how to best improve their performance.

Length of workshop:

1 hour

Audience:

Paraoptometric – Optician
Basic

Approved CE:

AOA
ABO

Needs Assessment:

New staff members who need to set a baseline performance expectation.
Experienced staff needing to refresh their skills.

Maximum number of participants:

None

Additional Equipment:

None



ACCESSIBILITY