Customer Service – Must Have Skills
Course Description:
This course is designed to as a self-evaluation and development program. Each attendee will receive a breakout of skills they must possess or improve, to fully deliver the customer service needed in our current marketplace.
Learning Objective:
The goal of this workshop is for each attendee to better understand their strengths and challenges when providing patient care and how to best improve their performance.
Length of workshop:
1 hour
Audience:
Paraoptometric – Optician
Basic
Approved CE:
AOA
ABO
Needs Assessment:
New staff members who need to set a baseline performance expectation.
Experienced staff needing to refresh their skills.
Maximum number of participants:
None
Additional Equipment:
None