10 Ways to Lose a Patient  |  23 Life Skills Every Employee Should Know Have Skills  |  Anatomy of the Eye - Its Parts and How They Function  |  Benchmarks and Strategies to Improve Your Practice Performance  |  Building Patient Loyalty - How to Over-Deliver Service  |  Cherishing Change - Allowing Everyone to Soar  |  Communication Skills - Deeper Than Words  |  CPOA Review  |  Customer Service – Top 10 Absolutes  |  Customer Service - The Absolute Dont's  |  Customer Service – The Must Have Skills  |  Dealing with Difficult People - How to Prevent Problems  |  Frame Adjusting - The Basics  |  Frame Adjusting – The Devil Is In The Details  |  Frame Inventory Managing the Practice Profit Center  |  Frame Selection & Styling- Choosing the Best Frame for Each Face  |  Frame Styling - Choosing What's RIGHT  |  Growing Your Practice Who Can Make That Happen?  |  "I Object!" Overcoming Patient Objections  |  Insurance Isn’t Everything  |  Leadership - Delegation – How to Work SMARTER  |  Leadership - Hiring The Most Important Decision You’ll Ever Make  |  Leadership – How to be a Rockstar  |  Leadership - Managers Must Have Skills  |  Leadership - Moving from Team Player to Team Leader  |  Leadership - North, South, East or West - Which Employee is the Best?  |  Leadership - Practice Growth and Survival Through Leadership  |  Leadership - Purpose of a Leader  |  Leadership - Staff Development - Hire, Train, Retrain  |  Lens Materials, Types & Treatments - Take Out the Guesswork  |  Making Work Fun - Makes Your Practice Grow  |  Optical Crosses – I Don’t Get It  |  Optics – The Fundamentals  |  Prism – You Do It…  |  Professionalism - How to Be Your Best  |  Professionalism and Certification - More Than Just a Job  |  Roundtable Discussion - Get all your Questions Answered  |  Selling Skills – How to Educate and Communicate  |  Selling Skills - To Speak or Not to Speak  |  Team Building - More Than Just Getting Along  |  Team Building – We CAN Do It!  |  Team Building - What you Need to Build a Strong Team  |  Telephone Techniques - 19 Must Have Skills for Staff  |  Telephone Techniques and Shoppers – The Survival Guide  |  Telephone Triage- Emergency or Urgency? How Do You Respond?  |  Time Management – As Time Goes By  |  Time Management - How to Prioritize Your Day  |  Troubleshooting - Fix it Once - Fix it Right  |  What’s in My Eye?