Course Description:

After completion of this course, attendees will: Be more confident in communicating information to patients and Increase their level of professionalism. Learn how to exceed the expectation of patients. Be able to prevent problem situations. Better understand their role in patient retention and practice growth.  

Learning Objective:

After completing the course, each attendee will: Have the ability to self-evaluate their interpersonal skills. Learn how to communicate more effectively. Walk through a checklist to improve their performance.

Needs Assessment:

New staff members who need to set a baseline performance expectation. Experienced staff needing to refresh their skills.

Length of workshop: 1 Hour

Audience: Paraoptometric Optician Basic

Approved CE: Pending

Maximum number of participants: None

Additional Equipment: None