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Articles

         

  • Are you a Manager or a Leader? 
  • Basics for Your Practice - Money
  • Basics for Your Practice - Order
  • Basics for Your Practice - Peace of Mind
  • Building A Better Team
  • Competent Staff – Must Have’s
  • Creating a Frame Inventory Matrix
  • Criticism – Listening Improves Your Practice
  • Customer Service – Must Have Skills for Staff
  • Customer Service – Top 10 Absolutes
  • Dealing With Difficult People
  • Delegation – Work SMARTER
  • Does Your Staff Want to Quit?
  • Employee Compass
  • Empowering Your Staff
  • Growing Your Practice
  • Hold’Em Fold’Em
  • Interview Questions – The Good and The Bad
  • Intro to Managing an Optometric Practice
  • Is Your Staff Qualified?
  • Keeping the Appointment Book Full
  • Making Work Fun
  • Marketing – From Look to Book
  • Maximizing the Potential in Every Patient        
  • Opening Communication with Your Staff
  • Telephone Basics
  • Telephone Game
  • The Economic Advantage of Training Your Staff
  • Tracking Your Success
  • Value of Your Practice
  • Volunteering for Vision
  • Which Employee is the Best, North, South, East or West?
  • Words To Live By
  • You Don’t Know What You Don’t Know

 


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