10 Ways to Lose a PatientAnd Not Even Know ItMary E. Schmidt, ABOC, CPO
In today’s market, patients can be very demanding. If you are lucky, they tell you when you don’t measure up. But if you’re unlucky, they just walk away, without giving you the chance to succeed and they tell others. This course will allow you to assess your standard practices to ensure you are handling all the basics.
Learning Objective:After completing this course attendees will: Learn what motivates patient. Understand their role in patient retention and practice growth. Establish standards or behavior that inspire patient loyalty. Follow a checklist to success. Be pro-active in problem solving.
Needs Assessment:New staff members who need to set a baseline performance expectation. Experienced staff needing to refresh their skills.
Length of workshop: 1 Hour
Audience: Paraoptometrics – Optician Basic
Approved CE: AOA and ABO
Maximum number of participants: None
Additional Equipment: None
Mary E. Schmidt, ABOC, CPO |
Courses - CE Approved |
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