10 Ways to Lose a Patient

10 Ways to Lose a Patient
And Not Even Know It
Mary E. Schmidt, ABOC, CPO


Course Description:

In today’s market, patients can be very demanding. If you are lucky, they tell you when you don’t measure up. But if you’re unlucky, they just walk away, without giving you the chance to succeed and they tell others. This course will allow you to assess your standard practices to ensure you are handling all the basics.

Learning Objective:
After completing this course attendees will: Learn what motivates patient. Understand their role in patient retention and practice growth.   Establish standards or behavior that inspire patient loyalty. Follow a checklist to success. Be pro-active in problem solving.

Needs Assessment:
New staff members who need to set a baseline performance expectation. Experienced staff needing to refresh their skills.

Length of workshop: 1 Hour

Audience: Paraoptometrics – Optician Basic

Approved CE: AOA and ABO

Maximum number of participants: None

Additional Equipment: None