Building Patient Loyalty - How to Over-Deliver Service
Building Patient Loyalty
How to Over-Deliver Service
Mary E. Schmidt, ABOC, CPO
In today's competitive market, it's simply isn't enough to exceed expectations of patients. You have to OVER-EXCEED. In this workshop you will learn how to create a patient for life!
After attending this course attendees will:
Understand their role in patient retention and practice growth.
Become pro-active problem solving
Improve customer service skills
Cultivate of customer relationships that last
Learn details to WOW patients
Understand why details matter
New staff members who need to set a baseline performance expectation. Experienced staff members who need to refresh their skills.
Audience: Paraoptometric; Optician
Length of Workshop: 2 hours
Approved CE: ABO, AOA