Building Patient Loyalty 

How to Over-Deliver Service

Mary E. Schmidt, ABOC, CPO

Course Description:

In today's competitive market, it's simply isn't enough to exceed expectations of patients. You have to OVER-EXCEED. In this workshop you will learn how to create a patient for life!

 

Learning Objective:

After attending this course attendees will:

Understand their role in patient retention and practice growth.

Become pro-active problem solving

Improve customer service skills

Cultivate of customer relationships that last

Learn details to WOW patients

Understand why details matter

 

Needs Assessment:

New staff members who need to set a baseline performance expectation. Experienced staff members who need to refresh their skills.

Audience: Paraoptometric; Optician

Length of Workshop: 2 hours

Approved CE: ABO, AOA