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Building Patient Loyalty - How to Over-Deliver Service

Building Patient Loyalty - How to Over-Deliver Service

In today's competitive market, it's simply isn't enough to exceed expectations of patients. You have to OVER-EXCEED. In this workshop you will learn how to create a patient for life!

Learning Objective: Those taking this course will better understand their role in patient retention and practice growth. Pro-active problem solving and the cultivation of customer relationships will be addressed in detail.

Needs Assessment: New staff members who need to set a baseline performance expectation. Experienced staff members who need to refresh their skills.

Audience: Paraoptometric; Optician

Level: Basic

Length of Workshop: 2 Hours; Flexible

Approved CE: AOA; ABO

Maximum Number of Participants: None

Additional Equipment: None



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