Learning Objective: Through role-playing and a step-by-step guide attendees will better understand how their behavior will make a positive difference with patients, co-workers and doctors.

Needs Assessment: All staff members who need to improve their communication skills.

Audience: Paraoptometric; Optician

Level: Basic to Intermediate

Length of Workshop: 2 Hours; Flexible

Approved CE: AOA; ABO, NCLE

Maximum Number of Participants: None

Additional Equipment: None