Customer Service – The Must Have Skills
Customer Service - The Must Have Skills for Staff
Mary E. Schmidt, ABOC, CPO
This course is designed as a self-evaluation and development program. Each attendee will receive a breakout of skills they must possess or improve, to fully deliver the customer service needed in our current marketplace.
After completing this course attendees will:
Better understand their strengths and challenges when providing patient care
Know where they need to improve
Understand how to get their own best performance
New staff members who need to set a baseline performance expectation.
Experienced staff needing to refresh their skills.
Length of workshop: 1 hour
Audience: Paraoptometric – Optician
Approved CE: ABO, AOA