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Customer Service – The Must Have Skills

 

Customer Service - The Must Have Skills for Staff

 Mary E. Schmidt, ABOC, CPO

Course Description:

This course is designed as a self-evaluation and development program.  Each attendee will receive a breakout of skills they must possess or improve, to fully deliver the customer service needed in our current marketplace. 

 

Learning Objective:

After completing this course attendees will:

Better understand their strengths and challenges when providing patient care

Know where they need to improve

Understand how to get their own best performance

 

Needs Assessment:

New staff members who need to set a baseline performance expectation.
Experienced staff needing to refresh their skills.

Length of workshop: 1 hour

Audience: Paraoptometric – Optician

Approved CE: ABO, AOA