Customer Service – Top 10 Absolutes

Customer Service - The 10 Absolutes
Mary E. Schmidt, ABOC, CPO


Course Description:

This course is designed to set a baseline for performance expectation for new     paraoptometrics.  It will create a sense of responsibility and responsiveness to the needs   of patients and the practice.  Each attendee will learn how to exceed the expectation of    patients and how to prevent problem situations.  The goal of this workshop is to     improve patient relations and increase professionalism and pride in staff members.

Learning Objective:
After completion of this course attendees will be more confident in communicating information  to patient and increase their level of professionalism.  Staff will better understand their role in patient retention and practice growth.  Their problem solving and conflict resolution skills will improve.

Needs Assessment:
New staff members who need to set a baseline performance expectation.  Experienced staff needing to refresh their skills.

Length of workshop: 1 hour

Audience: Paraoptometric – Optician

Approved CE: AOA; ABO

Maximum number of participants: None

Additional Equipment: None