Customer Service – Top 10 Absolutes
Customer Service - The 10 Absolutes
Mary E. Schmidt, ABOC, CPO
This course is designed to set a baseline for performance expectation for new paraoptometrics. It will create a sense of responsibility and responsiveness to the needs of patients and the practice. Each attendee will learn how to exceed the expectation of patients and how to prevent problem situations. The goal of this workshop is to improve patient relations and increase professionalism and pride in staff members.
After completion of this course attendees will:
Be more confident in communicating information to patients
Increase their level of professionalism
Better understand their role in patient retention and practice growth
Improve their problem solving
Resolve and prevent conflicts with patients
New staff members who need to set a baseline performance expectation. Experienced staff needing to refresh their skills.
Length of workshop: 1 hour
Audience: Paraoptometric – Optician
Approved CE: ABO, AOA