Dealing with Difficult People - How to Prevent Problems
Dealing with Difficult People
How to Prevent Problems
Mary E. Schmidt, ABOC, CPO
How can you deal with the impossible-to-please patient, what about the staff member who gives the lion's share of the work load? Or can we add the doctor, who may have a last-minute task that takes a half-day to complete? This course will prepare staff members to deal effectively with difficult people within the practice.
After completing this course, attendees will:
Discover their responsibility in preventing problems
Learn real-world problem-solving skills
Understand how non-verbal communications impacts others
Improve their communication skills
Have the ability to prevent problems
Learn to interrupt body language, tone and inflection
All staff members who need to improve their communication skills.
Audience: Paraoptometric; Optician
Length of Workshop: 2 hours
Approved CE: ABO, AOA