Professionalism and Certification - More Than Just a Job
Professionalism & Certification
More than Just a Job
Mary E. Schmidt, ABOC, CPO
Become more confident in presenting yourself to patients. Set a performance expectation for yourself and others in the practice. Create a sense of responsibility and responsiveness to the needs of patients and the practice. The goal of this workshop is to improve patient relations and increase professionalism and pride in staff members.
After completion of this course, attendees will:
Be more confident in communicating information to patients
Increase their level of professionalism
Learn how to exceed the expectation of patients
Understand how to prevent problem situations
Better understand their role in patient retention and practice growth
New staff members who need to set a baseline performance expectation. Experienced staff members who need to refresh their skills.
Length of Workshop: 1 Hour
Audience: Paraoptometric; Optician
Approved CE: ABO, AOA