Professionalism & Certification 

More than Just a Job

Mary E. Schmidt, ABOC, CPO 

Course Description:

Become more confident in presenting yourself to patients. Set a performance expectation for yourself and others in the practice. Create a sense of responsibility and responsiveness to the needs of patients and the practice. The goal of this workshop is to improve patient relations and increase professionalism and pride in staff members.

 

Learning Objective:

After completion of this course, attendees will:

Be more confident in communicating information to patients

Increase their level of professionalism

Learn how to exceed the expectation of patients

Understand how to prevent problem situations

Better understand their role in patient retention and practice growth

 

Needs Assessment:

New staff members who need to set a baseline performance expectation. Experienced staff members who need to refresh their skills.

Length of Workshop: 1 Hour

Audience: Paraoptometric; Optician

Approved CE: ABO, AOA