Telephone Techniques

19 Must Have Skills for Staff

Mary E. Schmidt, ABOC, CPO

Course Description: 

One of the most powerful tools for practice growth is at arm’s length:  It's the telephone.  Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products, and demonstrate what makes your practice unique.  We will discuss scripts for effective communication of services, optical products, and fees.

 

Learning Objective:

After completing this course, attendees will:

            Better understand the importance of the phone

            Understand their role in maximizing its effectiveness

            Be more confident in communicating your services and products

 

Needs Assessment:

Any staff member new to the practice or experienced staff wishing to improve their skills.

Length of workshop: 1 hour

Audience: Paraoptometrics

Approved CE: ABO, AOA