Telephone Techniques - 19 Must Have Skills for Staff
19 Must Have Skills for Staff
Mary E. Schmidt, ABOC, CPO
One of the most powerful tools for practice growth is at arm’s length: It's the telephone. Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products, and demonstrate what makes your practice unique. We will discuss scripts for effective communication of services, optical products, and fees.
After completing this course, attendees will:
Better understand the importance of the phone
Understand their role in maximizing its effectiveness
Be more confident in communicating your services and products
Any staff member new to the practice or experienced staff wishing to improve their skills.
Length of workshop: 1 hour
Approved CE: ABO, AOA