Topics
Telephone Techniques and Shoppers – The Survival Guide

Course Description:
 
One of the most powerful tools for practice growth is at arm’s length:  Its the telephone.  Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products and demonstrate what makes your practice unique.  We provide scripts for effective communication of services, optical products and fees.

Learning Objective:

After completion of this course, attendees will better understand the importance of the phone and their role in maximizing its effectiveness.  They will have more confidence communicating your services and products with callers. 

Length of workshop:

 3 hours

Teaching Method:

 PowerPoint Presentation
 Lecture
 Interactive
 Role Play

Audience:

 Paraoptometrics
 Basic to Intermediate

Approved CE:

 AOA
 ABO 

Needs Assessment:

Any staff member new to the practice or experienced staff wishing to improve their skills.

Maximum number of participants:

None

Additional Equipment:

None



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