Telephone Triage - Emergency or Urgency? How Do You Respond?

Telephone Triage

Emergency or Urgency?

Mary E. Schmidt, ABOC, CPO

Course Description:

We all want to help a patient in distress but it’s knowing how and when to respond that will make the difference.  Do you know the difference between an ocular emergency and an optical urgency?  Which one requires immediate action and which can wait?  Learn the simple questions to help determine how you respond and which action id best for the patient.


Learning Objective: 

After completing of the course, attendees will:

Understand how to evaluate common ocular emergencies versus optical urgencies

Know how to determine when a patient is added to the schedule as an emergency and when the patient can wait  

Learn triage systems and protocols

Improve patient care


Needs Assessment: 

Staff wishing to be improve patient care.

Length of workshop: 1 hour

Audience: Paraoptometrics, Opticians, Managers

Approved CE: ABO,  AOA