Words Matter - Choose Wisely

 

Mary E. Schmidt, ABOC, CPO

 

 

Course Description:

 

Have you ever felt tongue-tied when speaking with a patient?  Have you ever simply not known how to respond to a question?  Does the right phrase come to you seconds, minutes, or even hours after the patient has left the building?  There are so many scenarios we can plan for and anticipate, and with practice, you will be ready to respond, if you practice and plan ahead.  This program will give you real world scripts and phrases that you can use to communicate more effectively with your patient.  You’ll know what to say right in the moment and convey your message clearly.  This course will enable you to know what to say, when to say it and how to get your message through.

 

Learning Objective:

 

            After completing this course, attendees will:

           

            Have the ability to clearly communicate the practice policies

           

            Educate patients

 

            Improve communication skills

 

            Increase their confidence in stressful situations

 

            Decrease misunderstandings and misinformation

 

            Have a positive impact on patient satisfaction

 

Needs Assessment:

 

            Practices needing to improve organization, efficiency and staff relationships

 

Length of workshop:  2 hours

 

Audience: All team members

           

Approved CE: AOA