10 Ways to Lose a Patient

And Not Even Know It

Mary E. Schmidt, ABOC, CPO

Course Description:   

In today’s market, patients can be very demanding.  If you are lucky, they tell you when you don’t measure up.  But if you’re unlucky, they just walk away, without giving you the chance to succeed and they tell others.  This course will allow you to assess your standard practices to ensure you are handling all the basics.

 

Learning Objective

After completing this course, attendees will:

Learn what motivates patient

Understand their role in patient retention and practice growth  

Establish standards or behaviors that inspire patient loyalty

Follow a checklist to success

Be pro-active in problem solving

 

Needs Assessment:

           New staff members who need to set a baseline performance expectation.

           Experienced staff needing to refresh their skills.

                      

Length of program: 1 hour – on line

 

Audience: Paraoptometric, Optician

 

Approved CE: ABO, AOA