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Building Patient Loyalty - 2 hours


Building Patient Loyalty - 2 hours 

Mary E. Schmidt, ABOC, CPO

 

Course Description

In today’s competitive environment, it’s simply isn’t enough to exceed the expectations of patients.  You have to OVER-EXCEED.  The workshop is designed to help you create a patient for life!

 

Learning Objective

After completing this course attendees will:

Learn what motivates patient.

Understand your role in patient retention and practice growth. 

Follow a checklist to evaluate your practice strengths and weaknesses.

Be pro-active in problem solving.

Cultivation of customer relationships will be addressed in detail.

 

Teaching Method:

            PowerPoint Presentation

            Lecture

            Interactive

                       

Length of workshop:

           2 hours – on line

 

Audience:

           Paraoptometric – Optician

           Basic

 

Approved CE:

           AOA

ABO

                      

Needs Assessment:

           New staff members who need to set a baseline performance expectation.

           Experienced staff needing to refresh their skills.

 

Maximum number of participants:

                       None

 

Additional Equipment:

                       None