Customer Service - Don'ts - 1 hour
Customer Service - The Absolute Dont’s
Mary E. Schmidt, ABOC, CPO
This course is designed to help staff understand how to prevent problem situations. It will create an awareness of where they the problem begins and new and different techniques for prevention. Each attendee will learn how to evaluated themselves and communicate more effectively with patients. The goal of this workshop is to improve patient relations and increase professionalism and pride in staff members.
After completion of this course, attendees will:
Improve communication skills
Be more confident in communicating information to patient
Increase their level of professionalism
Better understand their role in patient retention and practice growth
Improve their conflict resolution skills
New staff members who need to set a baseline performance expectation.
Experienced staff needing to refresh their skills.
Length of program: 1 hour – on line
Audience: Paraoptometric, Optician
Approved CE: ABO, AOA