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Webinars
Customer Service - Must Have Skills for Staff - 1 hour

 

Must Have Customer Service

Skills for Employees

Mary E. Schmidt, ABOC, CPO

 

Course Description:

This course is designed as a self-evaluation and development program. Each attendee will receive a breakout of skills they must possess or improve, to fully deliver the customer service needed in our current marketplace. 

 

Learning Objective:

After completing the course, each attendee will:

Have the ability to self-evaluate their customer service skills.

Learn to compensate for their weaknesses.

Walk through a checklist to improve their performance.

 

Teaching Method:

            PowerPoint Presentation

            Lecture

            Q and A

 

Length of workshop:

            1 hour – on line

 

Audience:

            Paraoptometric

Optician

            Basic

 

Approved CE:

            AOA

            ABO

 

Needs Assessment:

            New staff members who need to set a baseline performance expectation.

            Experienced staff needing to refresh their skills.

 

Maximum number of participants:

            None

 

Additional Equipment:

            None