Customer Service - Must Have Skills for Staff - 1 hour
Must Have Customer Service
Skills for Employees
Mary E. Schmidt, ABOC, CPO
This course is designed as a self-evaluation and development program. Each attendee will receive a breakout of skills they must possess or improve, to fully deliver the customer service needed in our current marketplace.
After completing the course, each attendee will:
Have the ability to self-evaluate their customer service skills
Learn to compensate for their weaknesses
Walk through a checklist to improve their performance
New staff members who need to set a baseline performance expectation.
Experienced staff needing to refresh their skills.
Length of program: 1 hour - on line
Audience: Paraoptometric, Optician
Approved CE: ABO, AOA