Customer Service - The Top 10 Absolutes

Mary E. Schmidt, ABOC, CPO

 

Course Description:

This course is designed to set a baseline for performance expectation for new paraoptometrics. It will create a sense of responsibility and responsiveness to the needs of patients and the practice.  Each attendee will learn how to exceed the expectation of patients and how to prevent problem situations. The goal of this workshop is to improve patient relations and increase professionalism and pride in staff members.

 

Learning Objective:

After completion of this course, attendees will:

Be more confident in communicating information to patient

Increase their level of professionalism

Better understand their role in patient retention and practice growth

Improve their conflict resolution skills

 

Needs Assessment:

            New staff members who need to set a baseline performance expectation.

            Experienced staff needing to refresh their skills.

 

Length of program: 1 hour – on line

 

Audience: Paraoptometric, Optician

 

Approved CE: ABO, AOA