Dealing with Difficult People - 2 hours
Dealing with Difficult People
How to Prevent Problems
Mary E. Schmidt, ABOC, CPO
How can you deal with the impossible- to-please patient, what about the staff member who gives the lion’s share of the work load? Or can we add the doctor, who may have a last-minute task that takes a half-day to complete? This course will prepare staff members to deal effectively with difficult people within the practice. We will offer you a step-by-step guide to increasing your effectiveness with real-world situations within your office.
After completion of this course, the attendees will understand:
Problem solving and prevention
Effective communication techniques
How non-verbal communication impacts all communication
Their role and responsibility in difficult situations
Improving communication with their team and patients
All staff members who need to improve their communication skills.
Length of program: 2 hours – on line
Audience: All Staff
Approved CE: ABO, AOA