Dealing with Difficult People - 2 hours
Dealing with Difficult People
How to Prevent Problems
Mary E. Schmidt, ABOC, CPO
How can you deal with the impossible- to-please patient, what about the staff member who gives the lion’s share of the work load? Or can we add the doctor, who may have a last-minute task that takes a half-day to complete? This course will prepare staff members to deal effectively with difficult people within the practice. We will offer you a step-by-step guide to increasing your effectiveness with real-world situations within your office.
After completion of this course, the attendees will understand:
Problem solving and prevention
Effective communication techniques
How non-verbal communication impacts all communication
Their role and responsibility in difficult situations
Improving communication with their team and patients
Length of workshop:
2 hours – on line
All staff members who need to improve their communication skills.
Maximum number of participants: