To Speak or Not to Speak
Mary E. Schmidt, ABOC, CPO
Knowing what to say and when to say it is key in the selling process. Do you stumble with your words? Do you find yourself at a loss when trying to explain products or services? This course will help you increase your ability to explain products and services provided by your practice. Patient will be more confident in their decision making because you’ve educated them.
After completing this course attendees will:
Have increased knowledge about products and services
Have the ability to explain them to patient
Communicate patient options with clarity and efficiency
All staff members willing to improve their patient communication techniques and increase practice profits.
Length of program: 1 hour – on line
Audience: Paraoptometrics, Opticians, Managers
Approved CE: ABO, AOA