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Telephone Must Have Skills - 1 hour

Telephone Techniques

19 Must Have Skills for Staff

Mary E. Schmidt, ABOC, CPO

 

Course Description: 

One of the most powerful tools for practice growth is at arm’s length:  Its the telephone.  Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products, and demonstrate what makes your practice unique.  We will discuss scripts for effective communication of services, optical products, and fees.

 

Learning Objective:

After completion of this course, attendees will:

Better understand the importance of the phone.

Understand their role in maximizing its effectiveness. 

Be more confident in communicating your services and products.

 

Teaching Method:

            PowerPoint Presentation

            Lecture

            Q and A

 

Length of workshop:

            1 hour – on line

 

Audience:

            Paraoptometrics

            Basic to Intermediate

 

Approved CE:

            AOA

            ABO

 

Needs Assessment:

Any staff member new to the practice or experienced staff wishing to improve their skills.

 

Maximum number of participants:

            None

 

Additional Equipment:

            None