Telephone Must Have Skills - 1 hour
19 Must Have Skills for Staff
Mary E. Schmidt, ABOC, CPO
One of the most powerful tools for practice growth is at arm’s length: Its the telephone. Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products, and demonstrate what makes your practice unique. We will discuss scripts for effective communication of services, optical products, and fees.
After completion of this course, attendees will:
Better understand the importance of the phone.
Understand their role in maximizing its effectiveness.
Be more confident in communicating your services and products.
Q and A
Length of workshop:
1 hour – on line
Basic to Intermediate
Any staff member new to the practice or experienced staff wishing to improve their skills.
Maximum number of participants: