Topics
Topics
10 Ways to Lose a Patient  |  23 Must Have Skills  |  Anatomy of the Eye - Its Parts and How They Function  |  Building Patient Loyalty - How to Over-Deliver Service  |  Cherishing Change - Allowing everyone to Soar  |  Communication Skills - Deeper Than Words  |  CPOA Review  |  Customer Service Absolute Dont's  |  Customer Service – Top 10 Absolutes  |  Customer Service – Must Have Skills  |  Dealing with Difficult People - How to Prevent Problems  |  Delegation – How to Work SMARTER  |  Following the Numbers - Benchmarks and Strategies to Improve Your Practice Performance  |  Frame Adjusting – The Devil Is In The Details  |  Frame Adjusting - The Basics  |  Frame Adjusting - Nobody ever told me to do it that way!  |  Frame Inventory Managing the Practice Profit Center  |  Frame Selection & Styling- Choosing the Best Frame for Each Face  |  Frame Styling  |  Growing Your Practice Who can make that happen?  |  Hiring The Most Important Decision You’ll Ever Make Interview Questions & Tips To Hire the Right Peo  |  "I Object!" Overcoming Patient Objections  |  Insurance Isn’t Everything  |  Leadership – How to be a Rockstar  |  Leadership - Managers Must Have Skills  |  Leadership - Moving from Team Player to Team Leader  |  Leadership - Practice Growth and Survival Through Leadership  |  Leadership - Purpose of a Leader  |  Lens Materials, Types & Treatments - Take Out the Guesswork  |  Making Work Fun - Makes Your Practice Grow  |  Marketing – From Look to Book  |  Optical Crosses – I Don’t Get It  |  Optics – The Fundamentals  |  Prism – You Do It…  |  Professionalism - How to Be Your Best  |  Professionalism and Certification - More Than Just a Job  |  Retaining Good Employees Can You Make Everyone Happy?  |  Roundtable Discussion - Get all your Questions Answered  |  Selling Skills – How to Educate and Communicate  |  Selling Skills - To Speak  |  Team Building - More Than Just Getting Along  |  Team Building – We CAN Do It!  |  Team Building - What you Need  |  Telephone Techniques - The Lifeline of the Practice  |  Telephone Techniques and Shoppers – The Survival Guide  |  Telephone Triage- Emergency or Urgency? How Do You Respond?  |  Time Management - How to Prioritize Your Day  |  Top 10 Traits of Great Leaders Do You Make the Cut?  |  Troubleshooting - Fix it Once - Fix it Right  |  What’s in My Eye?



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